Customer Service Specialist

Company: BCForward
Location: South San Francisco
Posted on: January 14, 2026

Job Description:

Job Description Job Description BCforward is currently seeking highly motivated Customer Service Specialist in South San Francisco, CA 94080 Position Title: Customer Service Specialist I Location: South San Francisco, CA 94080 Duration: 18 Months contract and the possibility to be extended the contract. Shift: Working Model: Hybrid (fully on-site first eight weeks on assignment, then two days remote, and three on-site - anchor days Tuesdays through Thursdays) Working Hours: 6 AM to 5 PM (8 hours within this time period - training, first eight weeks 7:30 AM to 4 PM) Description: Handle complex customer inquiries and escalations Provide expert support in customer interactions Train and mentor customer service associates Analyze customer feedback for service improvements Ensure high levels of customer satisfaction Who You Are 0–5 years of experience Strong problem-solving skills Excellent communication abilities Ability to manage customer complaints efficiently Company Description About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer. Company Description About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.

Keywords: BCForward, Ceres , Customer Service Specialist, Customer Service & Call Center , South San Francisco, California