REQ_25038437 Senior Manager Customer Engineer

Company: Wistron Neweb Corporation
Location: Milpitas
Posted on: June 1, 2025

Job Description:

REQ_25038437 Senior Manager Customer Engineer page is loadedREQ_25038437 Senior Manager Customer EngineerApply locations 1525 McCarthy Blvd, Suite 206, Milpitas, CA 95035, U.S.A. time type Full time posted on Posted 9 Days Ago job requisition id REQ_25038437We are a leading company in the wireless broadband communications industry looking for talented professionals with a winning attitude.Job DescriptionDuties and responsibilities

• Be the frontline HW/SW and overall system support and interface to customers
• Participate in product design and architecture design with R&D.
• Translate customer technical requirements into Product Technical Specification for R&D team.
• Work with R&D and DQA/SQA teams to ensure features delivery/inclusion.
• Support product platform selection and integration
• Provide technical pre-sales support to business team and post-sales support to R&D team
• Support business team in RFx
• Support product technical acceptance and certification process
• Run product validation, verification and regression to ensure product quality, performance, reliability, usability, durability and conformance that meet the company's as well as customer's KPI
• Write Product Test Plan for our WiFi, Cellular product, Network product
• Ensure high system level product quality/performance and out-of-the box user experience
• Support, run field test as necessary
• Manage and monitor all installed systems, maintained automated infrastructure and coordination test house activities
• Provide and improve automation test items request to improve efficiency and reduce human intervention time
• Engaging with product group in L2 and L3 level problem escalation
• Frequent vendors and customer meetings and visits for product feedback and future opportunities
• Provide technical post-sales support to R&D team
• Adhere to bug tracking process per corporate product development lifecycleRequirements and qualifications
  • BS/MS degree in Computer Science, Electrical Engineering or a related field with 10+ years of work experience
  • Knowledge in Windows, Linux, Virtual Machine and/or Docker/Container is a plus
  • Experience in TCP/IP V4/V6 network and basic knowledge in test automation operation/framework are required
  • Able to demonstrate scripting skills in shell and batch scripts
  • Team player being able to adapt to multicultural environment
  • Willingness to learn and explore new technologies
  • Big plus with experience in wireless and wired telecommunication industry
    • To include fixed and mobile broadband, cellular (LTE, 4G/5G), WiFi LAN (802.11ac, 802.11ax,---) and PAN
    • Hands-on experience in commercial tools - network, mobile, field, diagnostics, logging, automation, E2E such as QXDM, PCAP, Wireshark,---.
    • Knowledge and experience with carriers' certification and technical approval process from US carriers (Verizon, AT&T, T-Mobile, Sprint, etc.)
    • Willing and able to travel
    • Ability to work in a team as well as an individual contributor when necessary
    • Out of the box thinking. Critical thinker and problem-solving skills
    • Ability to provide alternative solutions to achieve goals in a dynamic environment
    • Analytical skills & attention to details
    • Ability to work under pressure and maintain deadlines
    • Good time-management skills
    • Great interpersonal and communication skillsPrimary Location - Branchburg, New JerseyEducationBachelorWork ExperienceLanguageSkills
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Keywords: Wistron Neweb Corporation, Ceres , REQ_25038437 Senior Manager Customer Engineer, Engineering , Milpitas, California