Wraparound Case Manager
Company: Encompass Community Services
Location: Watsonville
Posted on: April 2, 2026
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Job Description:
Description Position Summary Encompass’s Wraparound program is
seeking a full-time Case Manager with experience working with
adolescents. Wraparound is an innovative, research-based program
that truly centers on youth voice and choice for a successful
transition out of the juvenile justice system. The program has a
tangible impact on the community in reducing recidivism and
violence, while increasing resiliency and wellbeing. To reduce
barriers, services are provided where most convenient for the
client, which might be virtually, in families’ homes, at one of our
offices, or in the community. The Wraparound Case Manager is
bilingual in English and Spanish and experienced working with
system-involved youth and families. The role is responsible for
supporting youth to improve their functional, social,
communication, and daily living skills to enhance self-sufficiency
and self-regulation. The Case Manager collaborates closely with
County Probation Officers and as a dyad with the Transitional
Specialist, attending Child and Family Team (CFT) meetings and
billing some services to MediCal (experience with EPSDT
documentation preferred). Bilingual in English/Spanish required,
hourly pay differential for bilingual skills awarded upon
qualification. Minimum Qualifications & Requirements A combination
of experience, education, and/or training which demonstrates the
following knowledge, skills, and abilities: • Bachelor’s Degree in
related area • Experience working with systems-involved youth and
families • Bilingual English/Spanish required (verbal and written
fluency in both languages) • Experience with mental health services
and MediCal billing preferred • Communicate professionally and
effectively verbally and in writing. • Flexible schedule to meet
clients’ needs. Some evening/weekend hours using rotating schedule
for crisis support. Essential Functions • Direct Services:
Implement Wraparound evidence-based model. Provide mental health
rehabilitation services. Travel to community-based locations,
including family homes, Encompass offices, Juvenile Hall, Probation
offices (mileage reimbursed). Attend and facilitate Child and
Family Team (CFT) meetings. Provide monthly coverage for the 24/7
crisis response phone line, which rotates across all staff. •
Documentation: Maintain audit-proof, quality documentation of
services and data collection (i.e., psychosocial assessment,
diagnosis, treatment plan, progress notes, etc.). • Services
Coordination: Work closely with the Wraparound treatment team,
including participating in regular case conferences. Schedule The
Wraparound Counselor position is full time with typical working
hours (in order to minimize barriers, some evening and weekend
hours might be required if a client/family is otherwise unable to
meet). Wages & Benefits: We prioritize the well-being of our team
as much as the community we serve. Our comprehensive health
benefits reflect this commitment. We offer full-time employees
medical and dental insurance plan that ensures peace of mind for
themselves and their families. We go beyond traditional care by
also offering our employees acupuncture and chiropractic, embracing
a holistic approach to health that aligns with our values of care
and compassion. Our team’s future matters just as much as the
present. That’s why we offer a 403(b) retirement plan, providing a
foundation for a secure retirement. We also recognize the need for
work-life balance, so Encompass offers a competitive package of 17
vacation days, 12 sick days, and 14 additional paid holidays. These
benefits are thoughtfully pro-rated for part-time positions,
affirming our commitment to fairness and flexibility. About Us: At
Encompass Community Services we provide our community with a wide
range of services related to family & social well-being, early
childhood education, behavioral health, housing and more. Every day
through these services we work to make health, education and
housing more equitable for all people in Santa Cruz County. For
more than 50 years our work has touched generations by helping
people have access to education, rebuild relationships, restore
their health and regain dignity.
Keywords: Encompass Community Services, Ceres , Wraparound Case Manager, Social Services , Watsonville, California
